Archive for the ‘Snom’ Category

Polycom and Switchvox Phone Feature Packs, Let’s Talk Compatibility

Monday, February 8th, 2010

New to Switchvox version 4.5, Phone Feature Packs give you the ability to easily setup your Polycom IP phones to work seamlessly with your Switchvox PBX. They also deliver many of the Switchvox Applications right to your handset, such as recording a call, browsing your voicemail, picking up parked calls, and more! We’ve received several inquiries from customers asking about which phones are compatible with the Phone feature packs… So which phones will, and will not work?

Below is a list of supported Polycom phones:

  • SoundPoint IP 320
  • SoundPoint IP 330
  • SoundPoint IP 321
  • SoundPoint IP 331
  • SoundPoint IP 335
  • SoundPoint IP 430
  • SoundPoint IP 450
  • SoundPoint IP 501
  • SoundPoint IP 550
  • SoundPoint IP 560
  • SoundPoint IP 650
  • SoundPoint IP 670
  • SoundStation IP 6000
  • SoundStation IP 7000

The SoundPont IP 301, 600, 601, and 4000 are partially supported: all of the Phone Setup functions are supported but some of the features such as Profiles and Applications are not available. The SoundPoint IP 300 and 500 are not supported at all. Switchvox Phone Feature Packs provision telephones with Polycom firmware version: 3.2.2.xxxx.

**Certain snom phones are also supported by Phone Feature Packs. Stay tuned for a list of compatible snom devices.**

Digium Releases Switchvox SMB 4.5

Wednesday, January 20th, 2010

Switchvox SMB 4.5 (Release number 21669) has been announced today by Digium at IT Expo East in Miami. The new version is available for immediate download. Go to ‘Machine Admin > Upgrades‘ to upgrade your SMB server.

The new version contains the following enhancements:

Phone Feature Packs – In this release, ‘Phone Provisioning Tokens’ are updated to ‘Phone Feature Packs.’ You must reboot each of your Configured phones if you want to take advantage of the new features:

  • Phone Setup
    Now you can set an Alternate Host and up to 3 extensions on each phone, and set several new administration options across all phones. (See ‘System Setup > Phone Setup‘)
  • Distinctive Ringtones: Administration
    Admins can upload system-wide ringtones for use by Configured Polycom phones. Also, two new IVR actions let admins set and remove a ‘hint’ so that extension-owners can set a distinctive ring based on a caller’s IVR selections. (See ‘PBX Features > Distinctive Ringtones‘ and ‘PBX Features > IVR Editor‘)
  • Distinctive Ringtones for Extensions (Polycom Only)
    Extensions can use system-wide ringtones, or upload their own. They can also create ‘Ring Rules’ that cause their phone to ring differently based on the caller or call-type. (See ‘Settings > Phone Features‘)
  • Phone Features (Polycom Only)
    Extension-owners can show Extension Profiles on their phone, set the number of line keys that the extension uses, and interact with PBX applications right on the handset. (See ‘Settings > Phone Features‘)
  • Phone Features (Polycom and snom)
    Extension-owners can customize line labels, auto-answer Switchboard-initiated calls, and disable the missed calls notification. (See ‘Settings > Phone Features‘)

Extension Profiles with Pictures – Phone-type extensions now include a picture, title, and location. This can be edited by the extension-owner (with permission). Profiles are shown in a new Switchboard Panel, and on Polycom phones that have a Phone Feature Pack. (See ‘Extensions > Manage Extensions‘ or ‘Settings > Modify Account‘)

Language Support – The ‘admin’ user, sub-admin users, and extension-owners can each select a language for the PBX’s User Interface. Related sound packs are available. (See ‘Machine Admin > Manage Admins‘ or ‘Settings > Modify Account‘)

PBX Monitoring – A set of SNMP OIDs is now published to monitor the PBX server, phone status, current calls, VOIP providers, and more. (See ‘Machine Admin > Network Settings‘)

Updated Polycom firmware – Most models: SIP 3.2.2 and bootrom 4.2.1 – Discontinued phones (301,501,600,601,4000) do not receive new firmware

Updated snom firmware – 3xx phones: 7.3.30, 820 phone: 8.2.11, 870 phone: 8.3.6

Video Calling - As a result of changes that Polycom, Inc. has made to their VVX 1500 phone, video calling is now available on that phone.

Stay tuned to Chromis.com for a detailed review once we’ve tested this new version on our demo server.