I really love when companies that I don’t think are completely approachable completely prove me wrong… Well that’s how I feel about TMC this week, I received a response from Greg Galitzine, Editorial Director of INTERNET TELEPHONY magazine, via his blog regarding the Best in Show award that they gave to Interactive Intelligence at the 2009 IT Expo East. (Read my initial thoughts.) To break it down quickly I agree with him, on the surface it seems funny for Interactive Intelligence to receive an “SMB” award. But as Greg points out: “While small and medium business, or SMB, generally implies companies on the smaller end of the spectrum, we often tend to forget the “M” or mid-size group of businesses.” (Click here to read the full story at tmcnet.com.)
Well that makes sense to me… I am man enough to admit when I’m wrong, and in this case, I admit it. So thank you Greg for the clarification.
Tags: Best In Show Award, Greg Galitzine, Interactive Intelligence, IT Expo, TMC
I think Greg’s response was right on target (also nice to see the follow-up post from Chromis). While Interactive Intelligence primarily serves large enterprises and large contact centers with our Customer Interaction Center (CIC) product, we introduced EIC in 2004 to go after the smaller end of the IP PBX market. 100 users is the floor, and the product scales well beyond that, but in many definitions 100 users is considered a “small” organization and in ALL definitions, it would be considered “medium” at it’s largest. Truth told, we’ve sold a large portion of our EIC systems to organizations with 100-250 users. I think the award fits. Thanks TMC for the recognition. — Joe Staples – Interactive Intelligence, Inc.
[...] Editors note: Click here to read the outcome. [...]